E-GO-TRY-BIKES Cancellation & Return Policy

We want you to be confident in your purchase. Please review our combined cancellation and return policy below for all e-bike sales.

ORDER CANCELLATION
- Within 24 Hours: Orders may be cancelled within 24 hours of purchase for a full refund.
- After 24 Hours (Before Shipment): A 10% cancellation fee may apply to cover administrative and restocking costs.
- After Shipment: Orders cannot be cancelled once they have shipped. However, you may still return the product under the terms outlined below.

To request a cancellation, contact us at 0401 040 185 or [email protected] with your order number.

RETURN POLICY
We accept returns under the following conditions:
- Return Window: Returns are accepted within 14 days of delivery.
- Condition: The e-bike must be unused, in original packaging, and in resalable condition.
- Restocking Fee: A 15% restocking fee applies to all returned items.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance.

NON-RETURNABLE ITEMS
- Custom-built e-bikes or special orders

- Accessories marked as final sale
- E-bikes showing signs of use or damage

REFUNDS
Once your return is received and inspected, we'll notify you of the approval status.
- Approved returns will be refunded (minus fees) to the original payment method within 5-7 business days.

NEED HELP?
We're here to assist!
Contact us at 0401 040 185 or [email protected]

Thank you for shopping with E-GO-TRY-BIKES!